Shipping policy
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At Tyrux.com, we are committed to delivering your orders promptly and efficiently. This Shipping Policy outlines our shipping procedures, costs, delivery times, and related terms for orders placed through our website. Please review this policy carefully before making a purchase.
1. Shipping Destinations
We ship to addresses within the United States. Please ensure your shipping address is accurate at checkout, as we are not responsible for delays or losses due to incorrect address information.
2. Shipping Methods and Costs
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Available Shipping Methods: We offer the following shipping options at checkout (availability may vary by location):
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Standard Shipping
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Expedited Shipping
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Shipping Costs: Shipping costs are calculated based on the weight, dimensions, destination, and selected shipping method. Costs will be displayed at checkout before you confirm your order.
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California Residents: For customers in California, shipping costs and estimated delivery times are the same as for other U.S. customers, unless otherwise specified at checkout. Additional taxes or fees may apply, as noted in Section 5.
3. Order Processing
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Processing Time: Orders are typically processed within 1-2 business days of purchase, excluding weekends and holidays. Orders placed after 2PM CST will be processed the next business day.
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Order Confirmation: You will receive an email confirmation with your order details and an estimated shipping date once your order is processed.
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Backorders or Delays: If an item is out of stock or delayed, we will notify you via email with an updated delivery estimate. You may choose to cancel the order for a full refund if the delay is unacceptable.
4. Delivery Times
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Estimated Delivery: Delivery times vary based on your location and selected shipping method.
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Factors Affecting Delivery: Delivery times are estimates and may be affected by factors beyond our control, such as weather, carrier delays, or customs processes for international orders. We are not responsible for delays caused by these factors.
5. Taxes and Duties
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United States: Applicable sales taxes will be calculated and added at checkout based on the shipping address. For California residents, sales tax is applied in accordance with California state and local tax laws.
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International Orders: Customers are responsible for any customs duties, import taxes, or fees imposed by their country. These are not included in the shipping cost and must be paid by the recipient upon delivery.
6. Tracking Your Order
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Once your order ships, you will receive a shipping confirmation email with a tracking number (if available) and instructions to track your package through our carrier’s website (e.g., USPS, FedEx, UPS).
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If you do not receive a tracking number or have issues tracking your order, contact us at brent@tyrux.com.
7. Lost or Damaged Shipments
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Lost Shipments: If your order is lost in transit, please contact us within 30 days of the estimated delivery date. We will work with the carrier to locate your package or provide a replacement or refund.
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Damaged Shipments: If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage and your order number. For California residents, we will process claims for damaged items in accordance with our Return Policy and California consumer protection laws.
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Risk of Loss: Risk of loss or damage passes to you upon delivery to the shipping address provided.
8. Shipping Restrictions
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Non-Deliverable Areas: We may be unable to ship to certain locations. If your address is not eligible, we will notify you during checkout or cancel the order with a full refund.
9. Returns and Shipping
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For information on returning items, including who covers return shipping costs, please refer to our return policy.
10. International Shipping
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Customs Delays: International orders may be subject to customs clearance, which can cause delays beyond our control. We are not responsible for customs-related delays.
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Import Regulations: Customers are responsible for ensuring that ordered items comply with their country’s import regulations. We are not liable for items seized or rejected by customs authorities.
11. Contact Us
If you have questions, concerns, or issues regarding shipping, please contact us:
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Email: brent@tyrux.com
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Phone: 817 475 6826
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Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST
We reserve the right to update or modify this Shipping Policy at any time. Changes will be posted on this page with an updated effective date.