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At Tyrux.com, we’re here to assist you with any questions, concerns, or feedback about our products, services, or policies. Whether you need help with an order, have a question about shipping, or want to exercise your privacy rights, our team is ready to support you. Below are the ways you can reach us.
1. Email
For general inquiries, order support, returns, or privacy-related requests
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Email: brent@tyrux.com
-
Response Time: We aim to respond within 1-2 business days.
2. Phone
Speak directly with our customer service team:
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Phone Number: (817) 475-6826
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Business Hours: Monday–Friday, 9:00 AM–5:00 PM Pacific Time
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Note: If you reach our voicemail, please leave a message with your name, order number (if applicable), and a brief description of your inquiry. We’ll return your call as soon as possible.
3. Online Contact Form
For your convenience, you can submit inquiries through our online contact form [Insert Link to Contact Form, if applicable]. Please provide your name, email, and details of your request so we can assist you promptly.
4. California Residents (CCPA Requests)
If you are a California resident, you have specific rights under the California Consumer Privacy Act (CCPA), as outlined in our [Privacy Policy](link to Privacy Policy). To exercise your rights (e.g., right to know, delete, or opt-out of data sharing), please contact us:
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By Email: brent@tyrux.com (include “CCPA Request” in the subject line)
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By Phone: (817) 475-6826 (mention that your request is CCPA-related)
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Verification: We may require verification of your identity (e.g., matching your email or order number) to process CCPA requests.
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Authorized Agents: California residents may designate an authorized agent to submit CCPA requests on their behalf. Please provide written authorization and proof of identity for both you and the agent.
6. Additional Information
-
Business Hours: Our customer service team is available Monday–Friday, 9:00 AM–5:00 PM CST, excluding major holidays.
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Order Tracking: To track an existing order, check your shipping confirmation email or contact us with your order number.
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Returns: For return instructions, please review our return policy or contact us at brent@tyrux.com.
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Shipping Inquiries: For shipping-related questions, see our shipping policy or reach out for assistance.
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Feedback: We value your feedback! Share your thoughts, suggestions, or concerns via email or our contact form.
7. Social Media
Stay connected with us on social media for updates, promotions, and more:
-
x.com - @tyrux10
- Instagram - @tyruxgrills
8. Changes to Contact Information
We may update our contact details from time to time. Any changes will be reflected on this page with an updated effective date.
Thank you for choosing Tyrux.com. We look forward to assisting you!