Refund policy
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At Tyrux.com, we strive to ensure your satisfaction with every purchase. If you are not completely satisfied, we’re here to help. Please review our return policy below for details on how to return or exchange eligible items.
1. Eligibility for Returns
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Timeframe: Items must be returned within 30 days of delivery to be eligible for a refund or exchange.
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Condition: Products must be unused, in their original packaging, and in the same condition as when received. Items that are damaged, used, or missing parts may not qualify for a return unless defective.
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Proof of Purchase: A valid receipt, order confirmation, or order number is required for all returns.
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Non-Returnable Items: Certain items are non-returnable, including but not limited to:
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Personalized or custom-made products
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Digital products or downloadable content
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Gift cards
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Items marked as “final sale”
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2. Return Process
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Contact Us: Initiate a return by contacting us at brent@tyrux.com or through our website’s contact form. Provide your order number and reason for the return.
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Return Authorization: We will provide a Return Merchandise Authorization (RMA) number and instructions for shipping the item back.
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Ship the Item: Package the item securely, include the RMA number, and ship it to the designated return address. Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.
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Inspection: Once we receive and inspect the returned item, we will notify you via email regarding the approval or rejection of your return.
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Refund or Exchange: If approved, your refund will be processed within 7-10 business days to the original payment method. For exchanges, we will ship the replacement item once the return is processed.
3. Refunds
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Approved Refunds: Refunds will be issued to the original payment method, excluding any original shipping fees unless the return is due to our error.
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Defective or Damaged Items: If an item arrives defective or damaged, please contact us within 7 days of delivery. We may request photos or additional information to process the return. We will cover return shipping costs for defective or incorrect items.
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Processing Time: Refunds typically take 7-10 business days to process, though the time to appear in your account may vary depending on your payment provider.
4. Exchanges
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Exchanges are subject to product availability. If the desired item is unavailable, we will issue a refund or store credit at your discretion.
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Customers are responsible for shipping costs for exchanges unless the item is defective or incorrect.
5. International Returns
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For international orders, customers are responsible for return shipping costs, customs fees, and any applicable duties or taxes. Please ensure compliance with local regulations when returning items.
6. Contact Us
If you have questions about our return policy or need assistance, please reach out to us:
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Email: brent@tyrux.com
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Phone: 817 475 6826
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Business Hours: Monday–Friday, 9:00 AM–5:00 PM CST
We reserve the right to update or modify this return policy at any time. Changes will be posted on this page with an updated effective date.